Getting Called Out: How to Apologize

http://youtu.be/C8xJXKYL8pU [youtube https://www.youtube.com/watch?v=C8xJXKYL8pU&w=640&h=360]

[youtube https://www.youtube.com/watch?v=C8xJXKYL8pU&w=640&h=360]

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